Privacy Policy

Lumix Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services, visit our website at lumixsolutions.org, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Billing information (credit card details, billing address)
• Account credentials (username, password)
• Company information (if applicable)
• Support ticket communications

Automatically Collected Information

When you access our services, we automatically collect:

• IP addresses and geolocation data
• Browser type and version
• Operating system information
• Access times and dates
• Pages viewed and actions taken
• Referring URLs

Server and Service Data

For the operation of hosting services, we may collect:

• Server logs and performance metrics
• Network traffic data (for DDoS protection)
• Resource usage statistics
• Error logs and diagnostic information

We use collected information for the following purposes:

• Providing, operating, and maintaining our services
• Processing transactions and billing
• Responding to support requests and communications
• Detecting and preventing fraud, abuse, and security threats
• Providing DDoS mitigation and network protection
• Improving and optimizing our services
• Sending service-related notifications and updates
• Complying with legal obligations

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our services (payment processors, data centers, support tools)
• Legal Requirements: When required by law, subpoena, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Network monitoring and intrusion detection
• Physical security at data center facilities

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account information: Retained while your account is active and for 30 days after termination
• Billing records: Retained for 7 years for tax and legal compliance
• Server logs: Retained for 90 days for security and troubleshooting
• Support tickets: Retained for 2 years after resolution

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications

To exercise these rights, contact us at [email protected]

We use cookies and similar tracking technologies to improve your experience. These include:

• Essential Cookies: Required for service functionality
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect service functionality.

Your information may be transferred to and processed in countries other than your own. Our data centers are located in multiple regions to provide optimal service. We ensure appropriate safeguards are in place for international transfers.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us: